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Shipping & Returns

We offer worldwide shipping. Shipping charges will be calculated at checkout based on your location.

-Orders are dispatched within 1-2 business days.

-Domestic Delivery: Estimated delivery time is 2-3 business days after dispatch.

-International Delivery: Estimated delivery time is 5-6 business days after dispatch.

 

Duties & Taxes for International Orders

Custom Duties & Taxes for international orders are not included in your order, and are over and above any shipping charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery.

 

Tracking Package

Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can track your order status on the shipping agent’s website by entering your assigned order tracking number.

Returns

At THEM, we are committed to ensuring a seamless shopping experience for our customers. Each return or exchange request is evaluated on a case-by-case basis, and we encourage you to contact Customer Care for a prompt and fair resolution.

Eligible Returns

Returns and exchanges, for both domestic and international orders, are accepted only under the following conditions:

  • Incorrect Product: The product delivered does not match the item specified in your order confirmation.
  • Defective Product: The product has a verified quality or manufacturing defect.

In such cases, we will review your request and, upon validation, re-fulfil your order with the same or a similar product within a specified time frame.

Return Process

  • Contact our Customer Care team via email (hello@fromthem.com) or WhatsApp (+91 92387 35007) within 48 hours of delivery to initiate the process of return or exchange.
  • Provide your order number and images of the defective or incorrect product. 
  • Once your request is reviewed and validated, we will re-fulfil the order with the same or a similar product within the specified timeframe.